We believe in forging a long-term relationship with our patients and can only do this by really listening to you and ensuring you are happy along the way.
Along with giving you our expert advice, we aim to educate you with relevant current knowledge in the field, so that you feel comfortable with the treatment decisions you make.
We believe in clinical excellence and deliver an exceptional standard of care from our luxurious Save Face and CQC-accredited clinic, offering some of the most advanced face, body and feet treatments available across our 11 treatment rooms.
To start your personal journey with us…
Contact us today
Initial Enquiry
We all have busy lives and thus we welcome enquiries at any hour of the day or night via whichever platform is most convenient for you, be it a phone call, social media messaging, our website, live chat, text or WhatsApp or an email.
One of our friendly team will aim to respond to you within 24 working hours. It is often easier to resolve your enquiry and get you booked in if appropriate, with a phone call, especially if you have questions that will influence your decision to book an initial appointment.
You can also book a consultation online, or if you are currently receiving treatment you can book your appointments and purchase packages via our online booking portal.
Our reception team is highly trained and enjoys chatting to customers but certain questions can only be answered by clinical practitioners during your consultation to ensure you are provided with relevant, accurate and personalised advice to your needs.
Make an enquiry todayBooking an appointment
Appointments can be booked via phone call, online (if applicable) or in person.
We will take some personal information from you at this stage, in order to register you on our clinical software system, just as you would at your GP or dental surgery.
Online you can create your own account and book for an initial consultation with a practitioner or doctor.
Email Confirmation
Once you are booked in, you will receive an email confirmation immediately. We use email to communicate important appointments and clinical information to you so we must have the correct details.
Text Reminder
You will also receive a text reminder of your appointment at 9am the day prior to the booked date. If you do not, please do not assume your appointment has been cancelled and give us a call. We would never knowingly do this without contacting you.
Welcome
We hope that by the time you arrive you already know at least one of our team. You will be received with a warm welcome.
Proof of Identity
As a CQC-registered clinic, we do need to have seen some photo ID confirming name and DOB and proof of address. A driver’s license is ideal as it should have all of these details.
Waiting Room
After checking in with our front-of-house team, you will be shown to our tranquil waiting area. You can relax with a glass of still water whilst reading some of the interesting material we have laid out or perhaps watch some of our in-house footage on the TV screen.
Pre-Appointment Forms
In some cases, we may send you a medical form prior to your appointment. This will certainly be the case for all new aesthetic and podiatry patients so you can either complete this prior to visiting us or we thank you for attending at least 15 minutes prior to your appointment time so you do not feel rushed in completing the form. This will enhance the quality of the consultation with your practitioner. You will also receive your consent form if you are receiving treatment, you do not have to sign this before your visit but we recommend you read this thoroughly to understand this before the day. You will always have an opportunity to ask questions on the day, but if you have any concerns, just contact us and we can talk this through with you beforehand.
Your Consultation
Key steps you can expect
Listening to your concerns, wishes and understanding your expectations
Global assessment including obtaining your story, full medical history, relevant examination
Photos of treatment area (face needs to be free of make-up)
Discussion of treatment options and plan including prices
Consent form will be covered at least once, prior to treatment
With Dr Dev Patel at the helm, we can truly be proud of the exceptional standard of consultations we provide at Perfect Skin Solutions.
Dr Patel has even been invited to teach other doctors on the consultation process, by one of the world’s leading and certainly most ethically-minded aesthetic companies, Merz Pharma. He also taught Royal Navy medics on the subject, during his military career.
Whichever practitioner you have the pleasure of meeting, you can be assured of a thorough assessment and unbiased, expert advice.
Above all, you will be listened to and should feel zero pressure in committing to any treatment. If you need more thinking time you should have it, we occasionally have patients returning after many months, so your treatment is ready for you when you are ready for it. We hold regular clinical meetings as part of our clinical governance process and can review treatment plans for certain patients if needed.
Important preparation
If you are attending for a facial aesthetic consultation, it would be preferable if you did not wear make-up, although we understand this may not always be possible or acceptable to patients. We are happy to remove make-up for you but this process does drive more blood to the skin surface and can influence the appearance of the skin and thus the assessment. Mascara can usually be left in place.
Your practitioner may email you some further information during or following your consultation. This may include important pre-treatment information so we urge you to read this thoroughly, prior to your treatment. If you have any questions you can phone or email us with these as we want to be sure you are satisfied with proceeding, when you next visit.
Nervous?
We understand that many patients (particularly if you are new to the treatment in question) will be nervous. The ‘unknown’ can do that. We have multiple steps in our process to alleviate any undue stress and calm your mind prior to and during your treatment. Our doctors always have an aesthetic therapist assisting them during treatments and one of their key aims is to help keep you more comfortable. See the FAQ below on some of the tools they have at their disposal!
The Aftercare
After your treatment, photos may be taken and you will have any relevant aftercare information discussed with you. Many treatments have specific aftercare advice, which will also be emailed to you automatically once you check out at the front desk.
Review Appointments
A review appointment may be necessary for some treatments. If this is not the case, but you have any subsequent concerns regarding the outcome, you must not hesitate to contact us so that we can give you advice and reassurance. Depending on the situation, our team may advise a face-to-face review appointment with a practitioner.
We often have new patients attending with complications from treatments delivered elsewhere and a frequent complaint is about the level or in fact total lack of aftercare they received. We stress just as much importance on this and are always here for you if you need us.
Never Say Goodbye
From the point of your first enquiry, we aim to forge a long-term relationship with you.
We mentioned above our promise to continue to look after you if, on the rare occasion, you have any concerns following your treatment. Either way, it is important that you know we are here for you to continue your journey with us, be it for a medical condition or general skin health and anti-ageing. Many patients are keen to have annual reviews and 12-month treatment plans put in place and we happily offer this to anyone who wishes it.
FAQ
Many clinics charge a booking deposit. Do you have the same policy?
If you are booking in with a therapist, your consultation is free. However, we do ask for card details. This secures your appointment with us and will only be used if the cancellation terms are not met.
If you book with a doctor, consultation fees are taken and are not redeemable against future treatments. Fees vary depending on consultation so please get in touch for accurate consultation fees.
Do you offer online booking?
Yes we do. You can create your own account with us and book a consultation or treatments that you have already been consulted for. You can also purchase discounted packages online and view your appointments and complete any forms we need. If, after booking, we feel that the booking is not recommended we will contact you to discuss further.
Can I have treatment at my consultation?
This is a common question asked of our receptionists. Our practice is underpinned by ethical pillars and one of these is DO NO HARM. A less melodramatic way of saying this is “doing the right thing by you”. As a business, it would be a lot more efficient for us to treat every patient when they come for their consultation. However, this would not serve you well at all. For some procedures, ‘thinking’ time is desirable or even essential. In some cases, we may aim to treat you at the same visit, but if you have more questions or the assessment takes longer than usual, your practitioner may advise that treatment should take place at the next visit. It is important that neither your consultation nor your treatment is rushed, to ensure a smooth, stress-free journey and excellent clinical outcomes.
Do I have to have my photograph taken?
As part of our clinical governance process, we aim to have a face photo of every patient which sits under your name on your clinical record. This helps to ensure that we have the correct patient in front of us when entering further information. It is also an insurance requirement, that we take before and after photos, for certain procedures e.g. dermal fillers.
I am worried about pain. How can you reassure me?
Please do not worry about this. We really DO care about you and want you to enjoy your treatment. On a daily basis, we hear patients say “Is that it?” or “Why was I so worried about this?” after the treatment is completed. Anxiety is particularly centred around injectable treatments, deep laser treatments or Plexr. Having a clinical assistant in the room significantly and positively enhances the patient experience. During dermal filler treatment, a vibrator device is applied near the injection site. This recruits nerves that can carry pain messages to the brain and makes them carry vibration messages instead, thereby reducing pain perception by the brain. Most patients report that this helps significantly. An ice roller is also used to reduce bruising risk and help numb the surface. Numbing cream will be used only when appropriate. The brand we use works within just a few minutes so you do not need to attend the clinic with cream on. Some procedures require more numbing time and you may need to attend much earlier if advised to do so, for this purpose e.g. Plexr or Morpheus8.
Some treatments are not pain-free, however, our experienced doctors and therapists will talk to you about managing this.
Awards
Testimonials
I’ve spent several years researching and following Dr. Patel, so I knew I was in safe hands. I’m a 58-year-old woman and have previously had various treatments in my local area in Essex every three months, which for me didn’t last. These were costing me hundreds of pounds with very little benefit in my opinion, so I decided to contact Perfect Skin Solutions for a consultation about EndoDefine. My goal was a treatment that would look as natural as possible.
From the receptionist to the therapist to Dr. Patel himself, every member of staff was incredibly helpful. After discussing the treatment with them—and of course with my husband—I decided to proceed.
Although Perfect Skin Solutions is a three-and-a-half-hour drive away for me, it was absolutely worth the journey. My appointment was on time, and the treatment itself was so comfortable that at one point I found myself nodding off—no doubt thanks to the relaxing environment.
The aftercare has been fantastic, with follow-up phone calls and zoom calls, and the reassurance of knowing I can contact the clinic or Dr. Patel directly any time if needed (though I haven’t had the need to).
I cannot recommend Dr. Patel and his team enough. My EndoDefine results have been amazing. If you’re looking for a long-lasting, completely natural-looking procedure, this is the place to go.
— Clare | EndoDefine
Always a lovely warm welcome to the clinic. Great treatment, loving the results from the Exosomes with microneedling as double treatment protocol. Skin looks and feels great, would recommend even with the commitment of regular 5 treatments over a course of time. Dionne always explains and is consistent with her approach.
— Sue | Exosomes
Chronic jaw clenching and TMJ pain has resulted in very poor sleep quality for many years. This in turn has made neck and upper back tension worse feeding into a vicious cycle of poor sleep and pain. This has no doubt impacted on all aspects of my physical and mental well-being. Having BTX in my masseters was literally life-changing for me. My sleep quality improved significantly. I felt so refreshed in the morning which meant I had energy for my day ahead. My neck and back were also treated which meant even more relief in this area too. I feel more alive now! A wonderful side effect was that my face also looks more aesthetically pleasing; not an outcome I was bothered by but now that I have it, I love it! Erika, Portsmouth.
— Erikiah | BTX-A (Anti-wrinkle injections)
I had the Dermalux treatment. It’s was wonderful and the results were instant my skin is glowing, skin tone has evened out. What a wonderful product. Thank you guys.
— Michelle – Dermalux Tri-Wave MD
Thank you for your wonderful service. Friendly, competent, and professional. I was put at ease before the procedure and reassured throughout. We also had a nice, intelligent, random subject chat afterwards! Perfect. The procedure site is healing very well indeed. When I look in the mirror, I sigh with relief that the mole has been removed. It has increased my personal confidence and self esteem dramatically. I would absolutely recommend this practice for all minor surgeries.
— Leonie | Mole Removal
The staff were amazing and made me feel really at ease. I had 5 moles removed from my face that have bothered me my whole life. I’m so pleased with the results. My skin looks so clear!
— Claire | Mole Removal
I’ve spent several years researching and following Dr. Patel, so I knew I was in safe hands. I’m a 58-year-old woman and have previously had various treatments in my local area in Essex every three months, which for me didn’t last. These were costing me hundreds of pounds with very little benefit in my opinion, so I decided to contact Perfect Skin Solutions for a consultation about EndoDefine. My goal was a treatment that would look as natural as possible.
From the receptionist to the therapist to Dr. Patel himself, every member of staff was incredibly helpful. After discussing the treatment with them—and of course with my husband—I decided to proceed.
Although Perfect Skin Solutions is a three-and-a-half-hour drive away for me, it was absolutely worth the journey. My appointment was on time, and the treatment itself was so comfortable that at one point I found myself nodding off—no doubt thanks to the relaxing environment.
The aftercare has been fantastic, with follow-up phone calls and zoom calls, and the reassurance of knowing I can contact the clinic or Dr. Patel directly any time if needed (though I haven’t had the need to).
I cannot recommend Dr. Patel and his team enough. My EndoDefine results have been amazing. If you’re looking for a long-lasting, completely natural-looking procedure, this is the place to go.
—
Always a lovely warm welcome to the clinic. Great treatment, loving the results from the Exosomes with microneedling as double treatment protocol. Skin looks and feels great, would recommend even with the commitment of regular 5 treatments over a course of time. Dionne always explains and is consistent with her approach.
—
Chronic jaw clenching and TMJ pain has resulted in very poor sleep quality for many years. This in turn has made neck and upper back tension worse feeding into a vicious cycle of poor sleep and pain. This has no doubt impacted on all aspects of my physical and mental well-being. Having BTX in my masseters was literally life-changing for me. My sleep quality improved significantly. I felt so refreshed in the morning which meant I had energy for my day ahead. My neck and back were also treated which meant even more relief in this area too. I feel more alive now! A wonderful side effect was that my face also looks more aesthetically pleasing; not an outcome I was bothered by but now that I have it, I love it! Erika, Portsmouth.
—
I had the Dermalux treatment. It’s was wonderful and the results were instant my skin is glowing, skin tone has evened out. What a wonderful product. Thank you guys.
—
Thank you for your wonderful service. Friendly, competent, and professional. I was put at ease before the procedure and reassured throughout. We also had a nice, intelligent, random subject chat afterwards! Perfect. The procedure site is healing very well indeed. When I look in the mirror, I sigh with relief that the mole has been removed. It has increased my personal confidence and self esteem dramatically. I would absolutely recommend this practice for all minor surgeries.
— Leonie | Mole Removal
The staff were amazing and made me feel really at ease. I had 5 moles removed from my face that have bothered me my whole life. I’m so pleased with the results. My skin looks so clear!
— Claire | Mole Removal
As Seen In
Newsletter Sign Up
Sign up to hear latest treatment news and information.
Clinic Address
121 Winter Road
Southsea
Portsmouth
PO4 8DS
Opening Hours
Monday: 09:30 – 17:30
Tuesday: 09:30 – 19:00
Wednesday: 09:30 – 18:00
Thursday: 09:30 – 20:00
Friday: 09:30 – 17:30
Saturdays: 09:30 – 17:30
Sunday CLOSED
CALLS MAY BE RECORDED FOR TRAINING AND MONITORING PURPOSES
Careers | Privacy Policy | Terms & Conditions | Complaint Policy Statement | Site Map
Company no: 07694096 Registered address: Appledram Barns, Birdham Road, Chichester, West Sussex, PO20 7EQ
© 2026 — Perfect Skin Solutions |
Design and Build by Blow Media