If you are booking in with a therapist, your consultation is free. However, we do take a holding payment of £25. This secures your appointments with us and will be returned to you at the end of your treatment journey. This fee is only retained if you cancel within 24 hours or do not arrive for your appointment. This fee will sit in your account and can be used towards.

If you book with a doctor, consultation fees are not redeemable against future treatments. Fees vary depending on consultation so please get in touch for accurate consultation fees.

We have considered introducing this on a number of occasions. However, there are many factors that must be taken into account when booking a patient in for a specific issue or treatment. A software system would not be able to adapt to these factors which sometimes change in real time. Furthermore, our reception team performs diary management on a continual basis through the working day, to try and fit patients in for high-demand practitioners. They have a knack of juggling things around to avoid disappointing any patient of ours and an IT system simply could not do what they can do!

This is a common question asked of our receptionists. Our practice is underpinned by ethical pillars and one of these is DO NO HARM. A less melodramatic way of saying this is “doing the right thing by you”. As a business, it would be a lot more efficient for us to treat every patient when they come for their consultation. However, this would not serve you well at all. For some procedures, ‘thinking’ time is desirable or even essential. In some cases, we may aim to treat you at the same visit, but if you have more questions or the assessment takes longer than usual, your practitioner may advise that treatment should take place at the next visit. It is important that neither your consultation nor your treatment is rushed, to ensure a smooth, stress-free journey and excellent clinical outcomes.

As part of our clinical governance process, we aim to have a face photo of every patient which sits under your name on your clinical record. This helps to ensure that we have the correct patient in front of us when entering further information. It is also an insurance requirement, that we take before and after photos, for certain procedures e.g. dermal fillers.

Please do not worry about this. We really DO care about you and want you to enjoy your treatment. On a daily basis, we hear patients say “Is that it?” or “Why was I so worried about this?” after the treatment is completed. Anxiety is particularly centred around injectable treatments or Plexr. Having a clinical assistant significantly and positively enhances the patient experience. During dermal filler treatment, a vibrator device is applied near the injection site. This recruits nerves that can carry pain messages to the brain and makes them carry vibration messages instead, thereby reducing pain perception by the brain. Most patients report that this helps significantly. An ice roller is also used to reduce bruising risk and help numb the surface. Numbing cream will be used only when appropriate. The brand we use works within just a few minutes so you do not need to attend the clinic with cream on. Some procedures require more numbing time and you may need to attend much earlier if advised to do so, for this purpose e.g. Plexr or Morpheus8.

Some treatments are not pain-free, however, our experienced doctors and therapists will talk to you about managing this.