If you are booking in with a therapist, your consultation is free. However, we do ask for card details.  This secures your appointment with us and will only be used if the cancellation terms are not met.

If you book with a doctor, consultation fees are taken and are not redeemable against future treatments. Fees vary depending on consultation so please get in touch for accurate consultation fees.

Yes we do. You can create your own account with us and book a consultation or treatments that you have already been consulted for. You can also purchase discounted packages online and view your appointments and complete any forms we need. If, after booking, we feel that the booking is not recommended we will contact you to discuss further.

This is a common question asked of our receptionists. Our practice is underpinned by ethical pillars and one of these is DO NO HARM. A less melodramatic way of saying this is “doing the right thing by you”. As a business, it would be a lot more efficient for us to treat every patient when they come for their consultation. However, this would not serve you well at all. For some procedures, ‘thinking’ time is desirable or even essential. In some cases, we may aim to treat you at the same visit, but if you have more questions or the assessment takes longer than usual, your practitioner may advise that treatment should take place at the next visit. It is important that neither your consultation nor your treatment is rushed, to ensure a smooth, stress-free journey and excellent clinical outcomes.

As part of our clinical governance process, we aim to have a face photo of every patient which sits under your name on your clinical record. This helps to ensure that we have the correct patient in front of us when entering further information. It is also an insurance requirement, that we take before and after photos, for certain procedures e.g. dermal fillers.

Please do not worry about this. We really DO care about you and want you to enjoy your treatment. On a daily basis, we hear patients say “Is that it?” or “Why was I so worried about this?” after the treatment is completed. Anxiety is particularly centred around injectable treatments, deep laser treatments or Plexr. Having a clinical assistant in the room significantly and positively enhances the patient experience. During dermal filler treatment, a vibrator device is applied near the injection site. This recruits nerves that can carry pain messages to the brain and makes them carry vibration messages instead, thereby reducing pain perception by the brain. Most patients report that this helps significantly. An ice roller is also used to reduce bruising risk and help numb the surface. Numbing cream will be used only when appropriate. The brand we use works within just a few minutes so you do not need to attend the clinic with cream on. Some procedures require more numbing time and you may need to attend much earlier if advised to do so, for this purpose e.g. Plexr or Morpheus8.

Some treatments are not pain-free, however, our experienced doctors and therapists will talk to you about managing this.