Terms & Conditions

Consultation Fees

At Perfect Skin Solutions, every patient benefits from personalised, comprehensive care delivered by professionals with advanced expertise in their respective fields. We work only with trusted individuals and partners who meet our high standards for quality and safety. Our treatment pricing reflects the exceptional level of care, skill, and results we are committed to delivering throughout your journey with us.

Appointments with our doctors, surgeon or nurse, incur a consultation fee, which reflects the value of your time with a highly experienced medical practitioner and the expert insights provided during your assessment.

Skin consultations with our therapists are complimentary. However, we require valid card details to be securely stored at the time of booking. In the event of a late cancellation or a missed appointment without notice, a £25 fee will be charged.

Certain consultations with therapists — such as those requiring a patch test — carry a standard fee of £25.

Cancellations Fees & Late Arrivals

Appointments may be cancelled via phone, email, or in person, provided we receive at least 24 hours’ notice. If the clinic is closed, cancellations should be sent via email, ensuring we receive it no later than 24 hours before your scheduled appointment.

A deposit may be required for certain bookings: – Injectable treatments: £50 deposit – Minor surgery appointments: £50 deposit – All other services: 10% deposit

If a cancellation is made with less than 24 hours’ notice or you fail to attend your appointment, your deposit will be forfeited.

We aim to accommodate late arrivals where possible, but depending on the schedule, you may receive a shorter appointment or be asked to reschedule. A late cancellation fee may still apply in such cases.

For complimentary therapist consultations, card details are securely stored in case of a no-show or late cancellation, in which case a £25 fee will be charged.

For paid therapist consultations (typically £25), this fee will be retained in the event of a late cancellation or non-arrival.

If you are undergoing a treatment as part of a course and fail to give 24 hours’ notice for cancellation, that session will be deducted from your package without refund.

Failure to attend an appointment without prior notification may result in cancellation charges, and we reserve the right to request full prepayment for any future bookings.

Podiatry and Chiropody: If you fail to attend your appointment without providing at least 24 hours’ notice, you will forfeit 100% of your deposit. For appointments of one hour or longer, a minimum of four days’ notice is required for cancellation, otherwise the full deposit lost.

Blood Diagnostic Clinic: Missed appointments or cancellations made with less than 24 hours’ notice will result in the full cost of the session being forfeited.

Paying For Treatments

All bookings require a deposit, with the remaining balance payable immediately after your treatment.

For high-value treatments over £1,000, the full balance must be paid at least 7 days in advance of the treatment date.

We offer treatment packages designed to offer better value over a course of sessions. Full payment is required upfront to begin a treatment package, which typically remains valid for 12 months.

If you cancel part of a treatment package, any sessions already completed will be charged at the full single-session rate. Any remaining credit will be placed on your account for future use, but it is non-refundable.

Finance Available Here

Call Recording

All our calls are recorded for training and monitoring purposes.

Website Terms & Conditions

These terms and conditions govern your use of our website perfectskinsolutions.co.uk (“we”, “us”, “our” or “website”); by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

License to use website

Unless otherwise stated, we, or our licensors, own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

Without written consent you must not:

1. Republish material from this website (including republication on another website);
2. Sell, rent or sub-license material from the website;
3. Show any material from the website in public;
4. Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
5. Edit or otherwise modify any material on the website; or
6. Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations and exclusions of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.

Breaches of these terms & conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Exclusion of third party rights

These terms and conditions are for the benefit of you and us and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

Child Policy

Unfortunately, we are unable to permit children 12 years of age or younger (unless being treated). The same may apply if an older child is unable to sit quietly. We thank you for your understanding; due to the nature of the treatments we provide, patients appreciate a calm environment and relaxing environment. Thank you for your consideration in this matter.